C_FSM_2211 SAP Certified Application Associate – SAP Field Service Management
Description
The “SAP Certified Application Associate – SAP Field Service Management” certification exam validates that the candidate possesses the fundamental and core knowledge required of the application consultant profile. This certification proves that the candidate has an overall understanding and functional configuration skills to participate as a member of an SAP Field Service Management project team in a mentored role. This certification exam is recommended as an entry level qualification. To ensure success, SAP recommends combining education courses and hands-on experience to prepare for your certification exam as questions will test your ability to apply the knowledge you have gained in training. You are not allowed to use any reference materials during the certification test (no access to online documentation or to any SAP system).
Topic Areas
Please see below the list of topics that may be covered within this certification and the courses that cover them. Its accuracy does not constitute a legitimate claim; SAP reserves the right to update the exam content (topics, items, weighting) at any
time.
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Smartforms > 12%
Outline the use cases of Smartforms and how to create and use them.
FSM100 (SAP FSM 2211)
Architecture and Administration > 12%
Know the main architectural components as well as the basic features of the administration module and where to access company settings, permission settings, and business rules.
FSM100 (SAP FSM 2211)
Planning and Dispatching > 12%
Outline the features of Planning and Dispatching and know how to create and assign a service call.
FSM100 (SAP FSM 2211)
Mobile SAP Field Service Management application > 12%
Explain the features of mobile Field Service Management application and know how to accept, execute and close a service call.
FSM100 (SAP FSM 2211)
Analytics and Reports 8% – 12%
Explain where to find analytic reports in SAP Field Service Management and how effectively use them for reporting purposes.
FSM100 (SAP FSM 2211)
Master Data Management 8% – 12%
Explain all the components of Master Data Management and know how the data model is used within SAP Field Service Management.
FSM100 (SAP FSM 2211)
Crowd Workforce < 8%
Explain the basic concept of Crowd service and the benefits it brings to SAP Field Service Management.
FSM100 (SAP FSM 2211)
Integrations < 8%
Explain the basic concepts of integration between SAP Field Service Management and other products and end-to-end process flow.
FSM100 (SAP FSM 2211)
Customer Self-Service < 8%
Explain the entire end-to-end execution steps starting from consumer self-service, generating a service call, and executing it.
FSM100 (SAP FSM 2211)
Business Rules < 8%
Know the advantages of using business rules and how to apply them for different use cases.
FSM100 (SAP FSM 2211)
General Information
Exam Preparation
All SAP consultant certifications are available as Cloud Certifications in the Certification Hub and can be booked with product code CER006. With CER006 – SAP Certification in the Cloud, you can take up to six exams attempts of your choice in one year – from wherever and whenever it suits you! Test dates can be chosen and booked individually.
Each specific certification comes with its own set of preparation tactics. We define them as “Topic Areas” and they can be found on each exam description. You can find the number of questions, the duration of the exam, what areas you will be tested on, and recommended course work and content you can reference.
Certification exams might contain unscored items that are being tested for upcoming releases of the exam. These unscored items are randomly distributed across the certification topics and are not counted towards the final score. The total number of items of an examination as advertised in the Training Shop is never exceeded when unscored items are used.
Please be aware that the professional- level certification also requires several years of practical on-the-job experience and addresses real-life scenarios.
For more information refer to our SAP Certification FAQs.
Safeguarding the Value of Certification
SAP Education has worked hard together with the Certification & Enablement Influence Council to enhance the value of certification and improve the exams. An increasing number of customers and partners are now looking towards certification as a reliable benchmark to safeguard their investments. Unfortunately, the increased demand for certification has brought with it a growing number of people who to try and attain SAP certification through unfair means. This ongoing issue has prompted SAP Education to place a new focus on test security. Our Certification Test Security Guidelines will help you as test taker to understand the testing experience.
Security Guidelines
Sample Question and Answers
QUESTION 1
How does the data loader help you prepare and send data to the SAP Field Service Management cloud database?
Note: There are 2 correct answers to this question.
A. You can use it to define and upload new custom data objects.
B. You can use it to download a template for a selected data object type.
C. You can use it to upload a formatted and populated data record file.
D. You can use it to download a list of master data object records.
Answer: A, B
QUESTION 2
Which objects can you approve using the Time and Material journal? Note: There are 3 correct answers to this question.
A. Work time
B. Quotation
C. Efforts
D. Mileage
E. Expenses
Answer: C, D, E
QUESTION 3
For which steps of the end-to-end service process is SAP Field Service Management responsible?
Note: There are 2 correct answers to this question.
A. Customer feedback management
B. Mobile service execution
C. Workforce management
D. Ticket and case creation
Answer: B, C
QUESTION 4
What information is stored in the QR code used in the Customer Self-Service portal?
A. Customer Self-Service portal URL
B. Equipment specific short URL
C. SAP Field Service Management URL
D. Moment-Sets specific short URL
Answer: B
QUESTION 5
Which customizations are possible with the Screen Configuration feature? Note: There are 3 correct answers to this question.
A. Used to display, hide, sort, and group fields
B. Can be used for field validation expressions
C. Can only be defined for mobile screens
D. Can define color coding
E. Able to display custom translations
Answer: A, B, E
QUESTION 6
What are key functionalities of the SAP Field Service Management solution? Note: There are 2 correct answers to this question.
A. Mobile-Self Service
B. Ticket Routing rules
C. Service Level Agreement
D. Automated Scheduling
Answer: A, D