CompTIA Online Training

ACP-100 Jira Administrator Exam

March 14, 2020 by admin

Become an Atlassian Certified Professional Jira Administrator
Jira Administrators manage, customize, and configure Jira from within the Jira user interface. ACP Certification in Jira Administration covers the skills needed to optimize Jira for any development or business team.

You have 2-3 years of experience administering Jira.
You understand the specifics of Jira Server. (Cloud-specific material is no longer covered in the exam except at a high level when comparing Cloud, Server and Data Center to meet a company’s needs.)
You can interpret and translate business requirements to Jira.
You can keep Jira healthy because you grasp how your choices affect Jira’s performance, scalability, and day-to-day manageability.
You’re a guru when it comes to workflows, schemes, and other features available through Jira.
You know how to take advantage of Atlassian resources and community to help your team implement best practices within Jira.

Atlassian University’s Jira Project Administration Certification covers some of the same topics and is our recommended starting point if you want comprehensive training with a focus on Jira projects.

Exam Number ACP-100
location Kryterion Testing Centers
products Jira Software Server Enterprise Releases
Price USD $250 + tax
Exam Time 180 minutes
Passing Score 60%
Questions 70 – 80

Exam Topics
Advanced User Features
􀀀 Given a business requirement, create, translate, critique, and optimize JQL queries.
􀀀 Demonstrate the benefits and best practices for configuring group subscriptions.
􀀀 Describe the results and implications of a bulk change operation.
􀀀 Describe the pre-requisites for and the results of a CSV import.

Configuring Global Settings, Layout, Design, and User Communications.
􀀀 Modify Jira configuration settings to match the organization’s requirements (look and feel, logo, website links in the application navigator, default language).
􀀀 Judge the appropriate content for the system dashboard, user/team dashboards, and filter columns for an organization.
􀀀 Determine appropriate methods for communicating information to users.
􀀀 Determine which global settings to modify to meet provided business requirements (attachment options, issue links, time tracking, subtasks, white list, general configuration).

Application and Project Access and Permissions
􀀀 Determine the appropriate use of application access, groups, roles and permissions.
􀀀 Identify and troubleshoot user settings, user profiles and permissions.
􀀀 Given a scenario, recommend the appropriate configuration of user and project permissions, roles and group membership.
􀀀 Given a scenario, determine the impact of deleting/deactivating a user/group.
􀀀 Determine if and how issue-level security should be configured in a project.

Page One of Three
General project configuration
􀀀 Describe the appropriate use of general project settings (key, category etc.).
􀀀 Determine whether to modify an existing project, and/or create a new project to meet business requirements.
􀀀 Determine whether to use an existing project template, and/or modify project schemes to meet business requirements.
􀀀 Describe the appropriate use of components and versions.
􀀀 Determine which project activities should be delegated to the project administrators.

Authentication and Security
􀀀 Evaluate the appropriate method of authentication and sign-up.
􀀀 Determine the appropriate password policy to be applied.
􀀀 Assess whether or not Jira is appropriately secured. Issue types, fields and screens
􀀀 Given a scenario, identify and implement appropriate changes to built-in fields including statuses, resolutions, priorities, translations, and issue types.
􀀀 Identify the appropriate issue type configurations to satisfy business requirements.
􀀀 Given a scenario, determine the effects of modifying and restructuring active issue types and schemes.
􀀀 Determine the correct configuration of a field, considering field context, field configuration (scheme) and screens (schemes).
􀀀 Troubleshoot the correct configuration of a field, considering field context, field configuration (scheme) and screens (schemes).

Workflows
􀀀 Describe core workflow functionality (triggers, conditions, validators, post-functions, events, properties) and map workflows to issue types.
􀀀 Given business requirements, create new workflows and/or implement appropriate changes to existing workflows and schemes.
􀀀 Given a scenario, troubleshoot workflow configurations.

Setting up Notifications and Email
􀀀 Determine an appropriate notification scheme/configuration including events.
􀀀 Troubleshoot a notification scheme/configuration including events.
􀀀 Identify and troubleshoot the appropriate configuration of an Incoming Mail Handler.

Page Two of Three
Jira Server Administration
􀀀 Recognize the benefits of having production and non-production instances.
􀀀 Given a scenario, recommend whether or not to upgrade and determine the effects of roll-back.
􀀀 Evaluate the need for re-indexing following a set of modifications, and explain the effects of re-indexing.
􀀀 Troubleshoot application-level problems with Jira (logging and profiling) and escalate when appropriate.
􀀀 Identify and troubleshoot the appropriate configuration of an outgoing email server.
􀀀 Given a workflow, describe which attributes will and will not be imported/exported.
􀀀 Given a scenario, assess the impact of user directory order and configuration.

Administering and Extending Jira
􀀀 Compare and contrast the different hosting options of Jira.
􀀀 Demonstrate how to appropriately configure issue collectors.
􀀀 Demonstrate how to appropriately use the features of the universal plug-in manager (UPM).

QUESTION 1
Which three factors should you consider when deciding between Jira Cloud and Jira Server? (Choose three.)

A. the ability to integrate Jira with a cloud-based source repository (e.g. Bitbucket)
B. the amount of time required for system administration
C. the availability of a REST API
D. the commercial apps you would like to use
E. the ability to integrate with an external user directory (e.g. company LDAP directory)
F. the number of workflows you will require

Correct Answer: B,C,D

QUESTION 2
You want to introduce Jira to your small non-profit organization.
Since you are unsure of the optimal deployment option you have gathered some requirements:
You need to manage a team of up to 15 employees.
You need to be able to track a backlog of staff action items.
You want to easily visualize the progress of ongoing work.
The solution must require minimal administration since your organization only has a part-time IT volunteer.
What solution is most appropriate for your organization?

A. Jira Service Desk Cloud
B. Jira Software Data Center
C. Jira Service Desk Data Center
D. Jira Core Server

Correct Answer: A

QUESTION 3
The marketing team has asked you to embed the trigger tab of an issue collector on several internal web pages and change its size, color, and text.
They also want the ability to track which webpage finally generated the underlying feedback issue.
You are not familiar with advanced issue collector configuration.
Which type of developer should you contact for assistance?

A. Groovy
B. JavaScript
C. Velocity
D. Python
E. SQL

Correct Answer: B

QUESTION 4
Your Jira has 25,000 active users across the globe using 100 projects with over a million issues.
Another administrator has made a change to a field configuration scheme and you now need to re-index Jira.
What would be the impact of rebuilding the index in the foreground?

A. Issues will take longer to display during the re-index.
B. Database backups cannot be run until the re-indexing is complete.
C. The configuration change will not be applied until re-indexing is complete.
D. Searches using the field may show erroneous results.
E. All users will be locked out of Jira until re-indexing completes.

Correct Answer: C
 

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