CompTIA Online Training

C9560-505 IBM SmartCloud Control Desk V7.5.1 IT Asset Management Implementation

January 30, 2018 by admin

Number of questions: 69
Number of questions to pass: 47
Time allowed: 90 mins
Status: Live

This exam consists of 13 sections described below.

Section 1: IT Assets
Given that IBM SmartCloud Control Desk (SCCD) has been installed, the basic system data has been set up, and deployed asset information has been imported ,explain IT assets data so that deployed IT asset functionality has been understood.
Given that SCCD has been installed, the basic system data has been set up, and assets have been created and assigned, assign and view the assets in the View assets application so that the details of the assigned assets are visible.
Given that SCCD has been installed and system has been setup, view discovered computer data in IBM SmartCloud Control Desk so that deployed assets are visible.
Given that SCCD has been installed, the basic system data has been set up, and an asset has been created, define asset disposal for the asset so that asset disposal has been executed for a specific asset.
Given that SCCD has been installed, the basic system data has been set up, assets and users have been created, assign a primary user or custodian to an asset so that the Users and Custodians are identified for the asset.
Given that SCCD has been installed, basic system data has been set up and deployed asset information has been imported, promote a deployed asset to an authorized IT asset so that authorized IT asset records have been created from deployed asset records.

Section 2: Inventory
Given an installed and running IBM SmartCloud Control Desk (SCCD) environment, define units of Measure and Conversion units for software and hardware so that units of measure and conversion units have been set up.
Given an installed and running SCCD environment, define commodity groups and codes so that commodity groups and codes have been set up.
Given an installed and running SCCD environment and an active organization, commodity groups, storerooms, and measure units, create a rotating or non-rotating item and add it to a storeroom so that a new rotating or non-rotating item is created and added to a storeroom.
Given an installed and running SCCD environment and a list of rotating and non-rotating items, create an Item Assembly Structure (IAS) so that there is an organized hierarchy of items ready to be applied to an asset.
Given an installed, configured and running SCCD environment, at least one organization is active and commodity groups, storerooms, and measure units are configured, create a spare part item and add it to a storeroom so that a spare part has been created and added to the storeroom.
Given an installed, configured and running SCCD environment, at least one active organization and the parent and child assets have been created, associate a child asset with a parent asset so that the association has occurred.
Given an installed and running SCCD environment, and configuration of an item set, classifications, vendor and images, create an active service item so that a new service item is created and is ready for use.
Given an installed and running SCCD environment, with configuration of a site, organization addresses, GL accounts, persons ,and a list of storerooms from the client have been configured, create a storeroom, assign accounting codes and shipping and billing information so that a new storeroom is created and ready for items to be added.
Given an installed, configured and running SCCD environment, manage inventory data using Inventory application so that Inventory application is used successfully to add/update balance and reorder details to an item.
Given an installed, configured and running SCCD environment, set up item and adjust the status so that items are operating effectively.
Given an installed, configured and running SCCD environment and basic system data has been set up, issues or transfer items so that issues and transfers are made.
Given an installed, configured and running SCCD environment, create an Item Master item from the software item catalog so that a new Item Master item is created and linked with the software catalog.
Given an installed, configured and running SCCD environment, create a single asset, referencing the Item Master so that the client can determine when the asset is due for technology refresh.

Section 3: Contracts
Given that the IBM IBM SmartCloud Control Desk (SCCD) has been installed and system has been set up, explain the six different types of contracts, Master, Purchase, Lease/Rental, Labor, Warranty and Software so that the purpose for each contract type has been defined.
Given that the SCCD has been installed and system has been set up, create terms and conditions so that the terms and conditions have been created.
Given that the SCCD has been installed and system has been set up, create software contract with associates line items so that a new software contract has been created.
Given that the SCCD has been installed and system has been set up, create a non-software contract so that a non-contract has been created.

Section 4: Purchasing
Given that IBM SmartCloud Control Desk (SCCD) has been installed and basic system data has been set up, create company information so that a company has been set up according to customer data.
Given that SCCD has been installed and basic system data has been set up, create exchange rates so that the exchange rates have been created according to customer data.
Given that SCCD has been installed and basic system data has been set up, set up tax options so that the tax options have been set up according to customer data.
Given that SCCD has been installed and basic system data has been set up, set up purchasing option so that the purchasing options have been set up according to customer data.
Given that has been installed and basic system data, such as Item Masters has been set up, create desktop requisition so that the desktop requisition has been created according to customer data.
Given that SCCD has been installed and basic system data has been set up, create purchase requisitions so that the purchase requisitions have been created according to customer data.
Given that SCCD has been installed and basic system data, including Item Master has been set up, create request for quotations so that the request for quotation has been created according to customer data.
Given that SCCD has been installed and basic system data, including Item Master has been set up, create purchase orders so that the purchase orders have been created according to customer data.
Given that SCCD has been installed and basic system data, including Item Master has been set up and purchase orders have been created to customer data, use the Receiving application to receive incoming items against the corresponding purchase order generating asset records so that all line items are complete and the PO can be closed.
Given that SCCD has been installed and basic system data, including Item Master has been set up, create invoices so that invoices have been created according to customer data.
Given that SCCD has been installed and basic system data has been set up, set up the approval limits and tolerances for the security groups so that the set of limits and tolerances have been created according to customer data.
Given that SCCD has been installed and system has been set up, including gl accounts and Item Master create a Release Purchase Order for Software Contract, approve the PO and receive the PO items so that the PO has been created, approved and the items have been received.

Section 5: Resources
Given that SCCD has been installed and Start Center, Organization, Sites, and Users have been created, assign Start Center templates, Grant/Revoke actions to applications and authorize access to users so that security access is configured correctly.
Given that SCCD has been installed, enter the person’s relevant information so that the person record is created.
Given a SCCD environment, various skill levels, labor rate contracts, companies and premium pay codes, use this data and assign them to a craft so that a craft record is created.
Given a SCCD environment, crafts, qualifications, and locations have been set up; associate these to create a new labor record so that a new labor has been created with a craft associated. (Optional: a valid qualification assigned.).
Given a SCCD environment and an organization, define and assign shift(s) and also non-working time(s), create a calendar so that a calendar has been created with at least one shift applied.
Given a SCCD environment and qualification type, associate crafts or tools to create an active qualification so that an active qualification has been created.

Section 6: Work Management
Given that IBM SmartCloud Control Desk (SCCD) has been installed and the basic system data has been set up, define and set up failure codes so that the failure class is created with all the related problems, causes and resolutions.
Given that SCCD has been installed and the basic system data has been set up, describe the work order, change, release and activities applications so that the functionality provided by the different applications has been described.
Given that SCCD has been installed and the basic system data has been set up, define new work order actions that allow repeated use of work plans, modification of related Asset records and work order responsibilities so that the functionality in work orders that allows related assets to be updated has been explained.
Given that SCCD has been installed and the basic system data and assets have been set up, describe how to add tasks to a new work order so that a work plan is available for approval before any work is started.
Given that SCCD has been installed and the basic system data has been set up, describe how flow control determines task status so that how flow control can be used to change the status of tasks on a work order has been explained.
Given that SCCD has been installed, the basic system data has been set up, and assets have been set up, define how Crafts or Labor are assigned to a new Work Order so that a work plan with labor or crafts identified for performing the work, with durations and appropriate skill levels has been created.
Given that SCCD has been installed, the basic system data has been set up, assets and work orders have been created, detail how actual labor is reported so that actual labor time is reported.
Given that SCCD has been installed, and the basic system data has been set up, describe the various methods of reporting actual costs so that the methods for incurring costs against work orders can be understood.
Given that SCCD has been installed, the basic system data has been set up, assets and work order have been created, detail how downtime is reported so that the asset Asset Up? is now unchecked, and downtime will be reported on.

Section 7: IT Asset Reconciliation
Given that the IBM SmartCloud Control Desk (SCCD) has been installed and system has been set up, describe the steps required to manage reconciliation results so that the steps required to manage reconciliation results are understood
Given that the SCCD has been installed and system has been set up, create a new reconciliation task with task filters so that asset reconciliation can be run.
Given that the SCCD has been installed and system has been set up, and a new reconciliation task has been scheduled an run, view the reconciliation results so that asset reconciliation data can be viewed..

Section 8: Service Requests
Given that the SCCD has been installed and system has been set up, create a Service Request per customer requirements so that a service request has been created.
Given that the SCCD has been installed and system has been set up, create a Ticket Template using the Ticket Templates application so that the Ticket Template has been created.
Given that SCCD has been installed and system has been set up, add Activities to a ticket so that the Activities have been added.

Section 9: Reporting
Given that SCCD has been installed and the request pages have been generated, run a report from the desired application so that the report is displayed on the screen.
Given that SCCD is installed, generate an ad hoc report from the applicable application so that the ad hoc report is generated.

Section 10: Software Catalog
Given that the SCCD has been installed and system has been set up, including loading the Software Catalog, view Software Catalog in SCCD, find the Product Heirarchies and Software Catalog information so that the software catalog functionality is identified.
Given that the SCCD has been installed and system has been set up, including loading the Software Catalog, review the top level software name and set it for managed so that the Software Catalog entry is managed.
Given that the SCCD has been installed and system has been set up, including loading the Software Catalog, add Third Party Catalog Entries for Software in IBM SmartCloud Control Desk so that all required products have been added to the Software Catalog.
Given that the SCCD has been installed and system has been set up, including loading the Software Catalog, create Software Items and demonstrate understanding and usage of Item Master so that standard software items have been created and can be used across organizations.
Given that the SCCD has been installed and system has been set up, including loading the Software Catalog with third party entries, establish a standard software product and assign one or more variants so that a software product with one or more variants is defined and can be used when creating licenses

Section 11: Integration
Given that the IBM SmartCloud Control Desk (SCCD) has been installed and system has been set up to include the IBM Tivoli Integration Composer, establish the mapping between the discovery tool and the deployed asset tables per the clients requirements so that when the Integration Composer is run the discovered data is loaded into the deployed asset tables.
Given that SCCD has been installed and system has been set up, check the Integration Framework Software Catalog External System(s) and verify all required services so that the system is ready to import the software catalog.
Given that SCCD has been installed and system has been set up, configure the Cron Task and Schedule the Software Catalog import so that the software catalog has been scheduled to be imported.

Section 12: License Management
Given that IBM SmartCloud Control Desk( SCCD) has been installed and system has been set up, access the license management module and create a license that represents a software entitlement so that a license has been successfully created.
Given that SCCD has been installed and system has been set up, and a license has been created, allocate capacity to assets, persons, or locations so that capacity has been allocated and available capacity updated.
Given that SCCD has been installed and system has been set up, run the License Audit Reports so that the License Audit Report is displayed.

Section 13: Basic Set Up and Initial Data Configuration
Given an installed and running IBM SmartCloud Control Desk (SCCD) environment, create Currency Codes so that the Currency codes are created.
Given an installed and running SCCD environment, create an Item Set and Company Set so that the Sets are created.
Given an installed and running SCCD environment, created currency codes, and created Item and Company sets, create an Organization so that the Organization is created.
Given an installed and running SCCD environment, created Currency codes, created Item and Company sets, created Organization, and a customer defined GL structure, create a GL Account Component so that the GL Account component is created.
Given an installed and running SCCD environment, created currency codes, created Item and Company Sets and created Organization, create GL Account components, create a GL Account and activate an Organization so that the GL Account is created, the Organization is activated and ready for use.
Given an installed and running SCCD environment and activated organization, configure an item set and the issue costing model so the item costing model is defined for all sites in the organization and the item set is created and ready to be applied to an organization.
Given an installed, configured and running SCCD environment, configure and schedule reorder parameter so that reorder parameters have been configured and scheduled successfully.

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This exam has an Assessment Exam option: A9560-505 Assessment: IBM SmartCloud Control Desk V7.5.1 IT Asset Management Implementation

Assessment exams are web-based exams that provides you, at a cheaper costs, the ability to check your skills before taking the certification exam.
This assessment exam is available in: English

Passing the exam does not award you a certification, and it is only used to help you assess if you are ready or not to take the certification exam.

You can register for it at Pearson VUE and it will provide you a score report, showing you how you did in each section.

Courses and publications are offered to help you prepare for the certification tests. The courses are recommended, but not required, before taking a certification test. When preparing for the certification test, keep in mind that real world experience is required to stand a reasonable chance of passing the certification test. Courseware does not replace the requirement for experience. Please note that course offerings are continuously being added and updated. If you want to purchase a training course, feel free to contact an IBM Global Training Provider.
Classroom Course

Course Title: IBM SmartCloud Control Desk 7.5 IT Asset Management Fundamentals-New

Course Duration: 3.0 Days

Course Number: TP380G

Course Abstract: This course introduces the fundamental concepts of managing the lifecycle of IT assets using IBM SmartCloud Control Desk. Managing the lifecycle of your IT assets helps you control costs and optimize IT asset utilization. You learn how to track and manage physical assets from procurement to disposal. You also learn how to manage software licenses to mitigate license and regulatory compliance risks. This 3-day hands-on course includes lectures, discussions, demonstrations, and a wide variety of exercises.

Business Partners – This course does qualify for You Pass We Pay.

Overview
PartnerWorld Code: 24120301
Replaces PW Code: 24120301

Status: Live
An IBM Certified Deployment Professional – SmartCloud Control Desk V7.5.1 IT Asset Management is a technical professional responsible for configuring asset life cycle management of an IBM SmartCloud Control Desk V7.5.1 IT Asset Management solution. This individual will be expected to perform these tasks with limited assistance from peers, product documentation, and support resources.

Key areas of competency:
Describe the IBM SmartCloud Control Desk V7.5.1 IT Asset Management architecture and components.
Configure the asset life cycle management (hardware/software) including inventory, assets, licenses, contracts, deployed assets, purchasing, work management, reconciliation, software auditing.
Describe the business and technical concepts of IT Asset Management.
Describe the business and technical concepts of License Management.
Configure and understand the use of the Tivoli Integration Composer.
Perform problem determination for an IBM SmartCloud Control Desk V7.5.1 IT Asset Management solution.

Required Prerequisite Skills:
Knowledge of IT asset management lifecycle and license management – Skill level 3
Knowledge of association between IT Asset Management and service request management and change and configuration management processes. – Skill level 2
Knowledge of application servers (WebSphere Application Server and WebLogic Server) – Skill level 2
Knowledge of operating systems, networking, and firewall concepts – Skill level 2
Knowledge of the Software Knowledge Base Toolkit. – Skill level 2
Knowledge of security (SSL, data encryption, system user accounts, directory servers) – Skill level 1
Knowledge of protocols including HTTP, SNTP and LDAP – Skill level 1
Knowledge of databases such as DB2 and Oracle – Skill level 2
Knowledge of discovery tools – Skill level 1
Knowledge of XML – Skill level 1

Skill level 1: Familiarity with basic functionality and concepts, may need to rely on assistance from documentation or other resources.
Skill level 2: Working knowledge of functionality and concepts, can use product or explain concepts with little or no assistance.
Skill level 3: Substantial experience with functionality or concepts, can teach others how to use functionality or explain concepts.
Skill level 4: Extensive and comprehensive experience with functionality or concepts, can create or customize code, architecture, or processes.

Requires 2 tests:
IBM SmartCloud Control Desk V7.5 Fundamentals
IBM SmartCloud Control Desk V7.5.1 IT Asset Management Implementation

QUESTION 1
In which application can a physical count be recorded?

A. Assets
B. Inventory
C. Item Master
D. Inventory Usage

Answer: B

QUESTION 2
What can be viewed using the Deployed Asset application?

A. concurrent users
B. source of discovered data
C. usage of distributed application installed on the computer
D. name of users using the deployed asset in an organization

Answer: A
Reference:
http://www-01.ibm.com/support/knowledgecenter/SSUS84_7.5.1/com.ibm.ram.installguide.doc/topics/c _planning.html

QUESTION 3
Which assets display in the View Assets application?

A. all the assets in a given organization
B. the deployed assets assigned to a user or custodian
C. the assets that are assigned to a logged in user or custodian
D. the assets which are used by workflows owned by a user or custodian

Answer: A

QUESTION 4
What must be done to an item on the POLine before a license can automatically be created from a purchase order?

A. It must be linked to a rotating asset.
B. It must be linked to a deployed software asset
C. It must be linked to a software product from the Software Catalog.
D. It must be linked to an existing license so that the capacity can be incremented.

Answer: C

QUESTION 5
At which business level do Terms and Conditions apply?

A. site
B. system
C. company
D. organization

Answer: D

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