CompTIA A+
CompTIA A+ certification validates foundation-level knowledge and skills necessary for a career in IT support. It is the starting point for a career. The international, vendor-neutral certification proves competence in areas such as installation, preventative maintenance, networking, security and troubleshooting.
CompTIA A+ certified technicians also have excellent customer service and communication skills to work with clients.
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Two exams are necessary to be certified: CompTIA A+ Essentials, exam code 220-701; and CompTIA A+ Practical Application, exam code 220-702.
CompTIA A+ Essentials measures the necessary competencies of an entry-level IT professional with a recommended 500 hours of hands-on experience in the lab or field. It tests for technical understanding of computer technology, networking and security, as well as the communication skills and professionalism now required of all entry-level IT professionals.
CompTIA A+ Practical Application is an extension of the knowledge and skills identified in CompTIA A+ Essentials, with more of a “hands-on” orientation focused on scenarios in which troubleshooting and tools must be applied to resolve problems.
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Candidate job roles include technical support specialist, field service technician, IT support technician, IT support administrator and IT support specialist. CompTIA A+ is part of the certification track for corporations such as Microsoft, HP and Cisco. Other technology companies, including Dell, Intel, Lenovo and Ricoh, have made CompTIA A+ certification mandatory for their service technicians. The U.S. Department of Defense recognizes CompTIA A+ and the Department of Homeland Security requires it as part of their computer forensics program.
The CompTIA A+ certification is accredited by the International Organization for Standardization (ISO) and the American National Standards Institute (ANSI). The CompTIA A+ certification may be kept current through the CompTIA Continuing Education program.