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Color Laser Printer or Inkjet – Points to Consider When Choosing a Printer

June 21, 2011 by Trina

Computers are becoming commonplace in homes and offices worldwide. The problem is that most people know so little about their computers, that when something goes wrong, they do not know how to begin the process of solving problems.

The Ugly Truth is that we could decide to call tech support phone number that came with your computer, but you never know what you get at the other end of the phone. You could literally spend hours just waiting to get to a technician, and then having people on the line, there is only a good chance that they will not have a clue, as it will find its solution.

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I know this because I work in computer technical support call center. You will be amazed that they can pass as a technician! For most new employees, only pre-qualifying the knowledge you need to be able to navigate the current Windows operating system.

Management believes that if you move the Windows, then you can move the database to dig out a solution. The problem with this kind of thinking is that the person on the call center is often lost to find a solution that is not in the database.

Of course, all frontline help desk technicians are on call, but in my own experience, help desk jobs are allocated based on politics rather than technical skills. We ended up with some real idiots on our help desk. Call them once or twice, and finally decide to stand a stronger chance of success on his own, but you will be able to accomplish going upstream in the support systems.

Commercial Printing Support
Fortunately, computer printers that do not break often. But when that happens, solving problems can be a painful process.

There are some basics that can cover for a simplified process for resolving problems.

Be advised that if you ever crack the case of a printer, you should darn sure to switch off the power before you do. Printers that are connected to a power supply can actually charge you with enough current to kill you. Do not take risks with your life.

Long before you reach the point of trying to crack the case to the internals, there are a few troubleshooting steps you can take.

Always check the power supply to see if you have a good, solid relationship. I know that seems the most logical step to take, but you might be surprised how often powerless machine discovered that the machine is unplugged.

* If your printer has the power to it, and then switch the device off and then turn it on again. Each printer has a brain inside it. Removing power from the unit temporarily will force the computer chip inside the printer to reset. Often times, this will solve any problems.

* Make sure your printer cartridge is properly seated. Make sure the container is in the printer the way the manufacturer intended.

* Use the printer’s “self-test” feature. The manufacturer has included this will help to eliminate common printing problems.

These four steps will help you to overcome the problems commonly associated with the printer.

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